For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Help and support available from many National and Local Organisations
How to Book an Appointment
Blood Pressure Check
Coil or Implant
Sickness Certificates (Fit Notes)
You must give your employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if you’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Long Term Conditions Review
Text about when to visit Klinik for a Long Term Conditions go here.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
I want to speak to a clinician
Text about when to speak to a clinician goes here.
I have been asked to follow up with a clinician
Text about when to follow up with a clinician goes here.
If you are unable to use the online request link above and it is impossible for you to attend the surgery on medical grounds please telephone us on 020 8660 8292 preferably before 11am. A doctor may phone you back as it may be that your problem can be dealt with by receiving telephone advice. Home visits are only available for patients who are housebound because of illness or disability, not unfortunately because of transport issues.
Please try to ensure that:
- A responsible person makes the request
- You give full details of the patient (name, address, phone number)
- You give some idea of the problem (this helps us to prioritise urgent cases)
- You can give directions if necessary.
If the problem is urgent, please tell us.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. Also there are better facilities for examining and treating patients at the surgery.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Can cancel your appointment using Klinik or The NHS App. Alternatively call reception on 020 8660 8292. Do as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
We understand that very occasionally that there may be mix-ups or communication errors in providing patients appointments. However, booking appointments and not attending without informing the practice (DNAs) means that someone else who may desperately need an appointment is denied medical care. We do not feel that this is acceptable behaviour from patients. Not only is this costly to the NHS but this is also detrimental to the health of our other patients.
You are entitled to have someone to accompany you to any appointment at the practice.
Out of Hours
Croydon GP Hubs
Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
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