Our Appointment System
Due to the coronavirus we have changed the way the practice works.
Appointments are facilitated by telephone, video call or face to face with a doctor. If you require an appointment with the doctor or nurse please call 020 8660 8292 (Keston) or 020 3417 7565 (Moorings) and one of the reception staff will assist you further.
All requests for appointments will be triaged. Please do not come to the surgery unless requested to do so by a clinican.
All patients will be required to wear a face covering when entering the hospital/practice, unless a valid medical exemption certificate is held. Please arrive on time for your appointment. Regrettably, you will be unable to wait in our reception if you arrive too early for your appointment as space is limited and social distancing must be adhered to. Thank you.
Seeing the right clinician
Our clinical team consists of a wide range of highly skilled doctors and nurses. Please be aware that our doctors are on hand to deal mainly with the more complex and serious problems. The majority of problems are more quickly and conveniently dealt with by using the skills of the whole clinical team. If every patient visiting the surgery were to request doctor attention over and above care from any other member of the clinical team, many patients with the greatest need to see a doctor would be kept waiting. So please ask if an appointment with a practice nurse might be appropriate.
Our practice nurses deal with certain specialist areas and long-term conditions, as well as care for your routine treatment and check-up needs. Doctors are always on hand for support and advice where needed.
If you need an interpreter for your consultations, the reception staff will be able to arrange this for most languages, providing you inform reception at the time of booking your appointment.
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